PLEASE READ THESE TERMS CAREFULLY
BY PURCHASING ACCESS TO THE WEB BASED APP YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS DO NOT PURCHASE THE APP.
1. WHO WE ARE AND WHAT THIS AGREEMENT DOES
We Vexter.co.uk Ltd of Main Road, Barleythorpe, Oakham, Rutland LE15 7EE license you to use:
1.1. RaceStatsApp.co.uk and Vexter.co.uk website application (App) and any updates or supplements to it;
1.2. the related online documentation (Documentation); and
1.3. the service you connect to via the App and the content we provide to you through it (Service),
as permitted in these terms.
2. YOUR PRIVACY
2.1. Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in
LINK TO PRIVACY NOTICE and it is important that you read that information.
2.2. Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
3. OPERATING SYSTEM REQUIREMENTS
3.1. The App requires that you use Google Chrome
4. CHARGES AND PAYMENT
4.1. The App and Service shall, subject to this agreement, be provided to you [without charge up to and including the free limit] and you shall pay charges for any usage of the App and Service over the free limit.
4.2. You shall pay the subscription fees to access the App and Service (Subscription Fees) as detailed at the point of applying for access.
4.3. You shall provide valid, up-to-date and complete credit or debit card details and any other relevant valid, up-to-date and complete contact and billing details and, you hereby authorise us to bill such credit or debit card on the date the Subscription Fees are payable.
4.4. If we have not received payment within [5 days] after the due date, and without prejudice to any other rights and remedies we may, without liability to you, disable your password, account and access to all or part of the App and Service and we shall be under no obligation to provide any or all of the App or Service while the Subscription Fees remain unpaid.
4.5. All amounts and fees stated or referred to in this agreement shall be payable in pounds sterling.
4.6. We shall be entitled to increase the Subscription Fees with  days notice.
4.7. You waive, to the extent permitted by law, all claims relating to Subscription Fees unless claimed within  days of the date of the relevant period. Any rights you may have against your credit or debit card issuer, if relevant, shall not be affected.
5. SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS
5.1. Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources.
5.2. Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at support@RaceStatsApp.co.uk
5.3. How we will communicate with you. If we have to contact you we will do so by email, using the contact details you have provided to us.
6. HOW YOU MAY USE THE APP
6.1. In return for your agreeing to comply with these terms you may:
6.1.1. use any Documentation to support your permitted use of the App and the Service; and
6.1.2. receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.
7. YOU MUST BE 18 TO ACCEPT THESE TERMS AND BUY THE APP.
You must be 18 or over to accept these terms and buy the App.
8. YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE
We are giving you personally the right to use the App and the Service as set out above. You may not transfer the App or the Service to someone else, whether for money, for anything else or for free and we do not accept any liability from anyone else. If you sell any device on which the App is installed, you must remove the App from it.
9. CHANGES TO THESE TERMS
9.1. We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.
9.2. We will give you at least  days notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App.
9.3. If you do not accept the notified changes you will not be permitted to continue to use the App and the Service and you may apply to us for a refund.
10. UPDATE TO THE APP AND CHANGES TO THE SERVICE
10.1. From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues.
10.2. The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.
11. IF SOMEONE ELSE OWNS THE DEVICE YOU ARE USING
If you download or stream the App onto a device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the device.
12. WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO
12.1. The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
12.2. You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
13. LICENCE RESTRICTIONS
You agree that you will:
13.1. not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
13.2. not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security; and
13.3. not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms.
14. ACCEPTABLE USE RESTRICTIONS
14.1. not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
14.2. not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);
14.3. not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
14.4. not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
14.5. not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
15. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licencors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.
16. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
16.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
16.2. We are not liable for losses as a result of gambling. We shall not be responsible for and/or liable for any losses suffered by you as a result of gambling.
16.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
16.4. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
16.5. We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.6. Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. It shall be your sole decision if you decide to rely on the information you receive from the App or the Services. We obtain information and data from third party providers and although we make reasonable efforts to ensure this information is accurate, we cannot be held responsible if that information or data is incorrect and/or misleading which affects the information provided by the App or the Services.
16.7. Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
16.8. Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services meet your requirements.
16.9. We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.
17. WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICES IF YOU BREAK THESE TERMS
17.1. We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.
17.2. If we end your rights to use the App and Services:
17.2.1. You must stop all activities authorised by these terms, including your use of the App and any Services.
17.2.2. You must delete or remove the App from all devices in your possession and confirm to us that you have done this.
18. TRANSFER OF THE AGREEMENT TO SOMEONE ELSE
18.1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
18.2. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
19. NO RIGHTS FOR THIRD PARTIES
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
20. IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
21. EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
22. WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
These terms are governed by English law and you can bring legal proceedings in respect of the App and/or Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the App and/or Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the App and/or Services in either the Northern Irish or the English courts.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
1. WHAT'S IN THESE TERMS?
These terms tell you the rules for using our website [DOMAIN ADDRESS] (our site).
2. WHO WE ARE AND HOW TO CONTACT US
2.1. Our site is operated by Vexter.co.uk Ltd ("We"). We are registered in England and Wales under company number 11133295 and have our registered office at Main Road, Barleythorpe, Oakham, Rutland LE15 7EE.
2.2. To contact us, please email support@RaceStatsApp.co.uk.
3. BY USING OUR SITE YOU ACCEPT THESE TERMS
3.2. If you do not agree to these terms, you must not use our site.
3.3. We recommend that you print a copy of these terms for future reference.
4. THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
5. WE MAY MAKE CHANGES TO THESE TERMS
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
6. WE MAY MAKE CHANGES TO OUR SITE
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.
7. WE MAY SUSPEND OR WITHDRAW OUR SITE
7.1. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
8. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
8.1. When you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
8.3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.
9. HOW YOU MAY USE MATERIAL ON OUR SITE
9.1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
9.2. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.
9.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
9.4. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
9.5. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
10. WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
11. USER-GENERATED CONTENT IS NOT APPROVED BY US
11.1. This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
11.2. If you wish to complain about information and materials uploaded by other users please contact us.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
12.2. Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3. If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
14. WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
14.1. We do not guarantee that our site will be secure or free from bugs or viruses.
14.2. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
14.3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
15. RULES ABOUT LINKING TO OUR SITE
15.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
15.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
15.3. You must not establish a link to our site in any website that is not owned by you.
15.4. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
15.5. We reserve the right to withdraw linking permission without notice.
15.6. If you wish to link to or make any use of content on our site other than that set out above, please contact us.
16. WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
· Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
· Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
· Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie Name Purpose
This cookie [is essential for our site to][enables us to]:
[(a) Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.]
[(b) Recognise you when you return to our site.]
[(d) OTHER PURPOSES.]
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after [INSERT EXPIRY PERIOD].
1. IMPORTANT INFORMATION AND WHO WE ARE
This website is not intended for children and we do not knowingly collect data relating to children.
Full name of legal entity: Vexter.co.uk Ltd
Email address: Info@RaceStatsApp.co.uk
Postal address: Main Road, Barleythorpe, Oakham, Rutland LE15 7EE
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
a. Identity Data includes first name, last name, username or similar identifier and title.
b. Contact Data includes when required a billing address and/or email address.
c. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
d. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
e. Profile Data includes your username and password and purchases or orders made by you.
f. Usage Data includes information about how you use our website, products and services.
g. Marketing and Communications Data includes your preferences in receiving marketing from us.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
a. Direct interactions. You may give us your identity and contact details by filling in forms or by corresponding with us by email or otherwise. This includes personal data you provide when you:
i. apply for our products or services;
ii. create an account on our website; or
iii. subscribe to our service.
c. Third parties. We may receive personal data about you from Paypal as part of the payment process.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
a. Where we need to perform the contract we are about to enter into or have entered into with you.
b. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
c. Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us (a) Identity
(e) Marketing and Communications (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(d) Marketing and Communications (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. DISCLOSURES OF YOUR PERSONAL DATA AND INTERNATIONAL TRANSFERS
We will not share your personal data with any other party and we do not transfer your personal data outside the European Economic Area.
6. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. DATA RETENTION
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
8. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data as set out below:
1. Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
a. If you want us to establish the data's accuracy.
b. Where our use of the data is unlawful but you do not want us to erase it.
c. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
d. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.